Dear Customer,
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Please check the usage environment of your personal computer · smartphone, please upgrade the version or change the setting as necessary.

[NOTICE] We will stop this web site during 19:00, 18 Aug. (JST) - 08:00, 19 Aug. (JST), because of system maintenance.

Rental Steps

  • Order
  • Payment
  • Pick-up
  • Use
  • Return

Step1 Order

* Please place your order up to 4 days prior to your desired pick-up date (Japan Time).
Fill in the order form, and place the order.

STEP 2 Payment

JAPAN WiFi requires payment in advance for use of our services. We will charge the credit card when you place the order.
Depending on your itinerary changes, cancellation, or other reasons, additional charges will appear on your credit card separately after the initial charge.

Accepted Credit Cards

  • VISA
  • JCB
  • Diners
  • American Express

STEP 3 Pick-up

Your mobile Wi-Fi hotspot will be ready and prepared for you at your designated airport kiosk, on your designated date.
Your mobile Wi-Fi hotspot will be provided in a pouch that includes a charging adapter. A photo is provided below.

An Example Rental Set

STEP 4 Use

Your device is ready for immediate use.
Simply turn on the Wi-Fi hotpot and connect your devices over Wi-Fi.

Operational procedure for smart phone

STEP 5 Return

Return the mobile Wi-Fi hotspot to the specified airport kiosk.
A list of the airports and each kiosk are shown below.

Airport Kiosks Operating Hours

Airport CounterOperating Hours
(Japan Time)
Detailed Information & Maps
New Chitose Airport Domestic Terminal Building 1F, Arrival Lobby8:00 a.m. to 7:30 p.m.View Details
Narita Airport Terminal 1 North Wing 1F, Arrivals Lobby7:30 a.m. to 9:00 p.m.View Details
Narita Airport Terminal 2 B1, Train Ticket Gates Level7:00 a.m. to 9:00 p.m.View Details
Haneda Airport International Terminal 3F, Departures Lobby4:00 a.m. to 2:00 a.m. (Open 22 hours)View Details
Chubu Centrair International Airport 3F, Departures Lobby7:00 a.m. to 10:00 p.m.View Details
Kansai Airport Terminal 1 Building 1F7:00 to 10:00 p.m.View Details
Kansai Airport Terminal 2 International General Area, Departure Gate6:00 a.m. to 9:30 p.m.View Details
Fukuoka Airport International Terminal 1, Arrivals Lobby7:30 a.m. to 9:30 p.m.View Details