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Privacy Policy

  1. Overall Policy

    In regard to the suitable protection and use of all personal information, our company shall abide by all related laws and ordinances as well as strictly adhere to the stipulations of this policy, seeking to suitably protect and make use of personal information from all of our customers. Furthermore, in order to respond to ongoing progress in the digitalization of information, we shall continually work to improve our system of management and general undertakings in regard to the protection of personal information.

  2. Use of Personal Information

    In regard to our customers' personal information, our company shall make use of it within the range required in order to provide our users with our services (rental of mobile Wi-Fi hotspots, payment by credit card, confirmation of applications to travel agencies, proposing products and services, implementation of surveys, etc.), except when otherwise stipulated by law, etc. Furthermore, if personal information is being used to send direct mail or for direct marketing, such as telephone marketing, the use of personal information for such activities will cease immediately upon request from the customer.

  3. Appropriate Collection of Personal Information

    Our company shall collect customers' personal information required in order to complete the purposes as specified in 2. using appropriate and suitable methods.

  4. Provision of Personal Information to Third Parties

    In addition to the circumstances already agreed upon in 2., our company may provide personal information to a third party under the following circumstances.

    1. In the case of receiving from a court an order or a judgement based in law to provide the information, or when receiving an official request to present the information based in legal investigation authority from a public body (including overseas bodies), such as the police.

    2. In the case that the customer has, in the use of the services of this company or those of a business partner, contravened applicable laws, terms of service or guidelines, and presentation of the information is required in order to preserve the rights, assets, services, etc. of a third party or the company, and acquiring consent from the customer would be difficult.

    3. In the case of an emergency in which a danger is presented to human life, health or assets, etc., and acquiring consent from the customer would be difficult.

    4. Any other cases as permitted under law pertaining to personal information.

  5. Measures for Safe Management

    Our company shall create a department specifically for the management of customer's personal information, in order to prevent its loss, unauthorized modification, leakage, etc., and implement all suitable safety and management measures. All members of staff who handle personal information will be trained in the importance of its protection and shall suitably supervise any other parties to whom customer's personal information is entrusted.

  6. Disclosure Request Procedures

    Our company shall respond suitably and swiftly in regard to all disclosure requests and other procedures as determined by law.

  7. Inquiries

    Our company shall respond suitably and swiftly in regard to all opinions and requests relating to the handling of personal information. If you have any opinions, requests, inquires or complaints regarding our handling of personal information or our safety and management measures, please contact the address as shown below.

    XCom Global Co., Ltd.
    Shibuya Scramble Square 26F 2-24-12 Shibuya Shibuya-ku,Tokyo JAPAN 150-6126